Product Care & Warranty

Warranty:

  • 1 year Limited Warranty. 
  • Should any manufacturing fault appear on your Pesavento product within one year of purchase, please contact us immediately with proof of purchase. Depending on the damage, we will attempt to repair it or replace it for you. 
  • Please contact our Customer Service team with any normal “wear and tear” issues. We will be pleased to provide you with a quote for repair where possible. Please note repairs may take up to 8 weeks.

Product Care:

  • Avoid heat sources exceeding 140 degrees Fahrenheit.  
  • Avoid any chemical solutions including chlorine, cologne, or perfume that may permanently damage the surface of the piece. Please apply perfume or cologne prior to putting on your jewelry.  
  • If necessary, buff gently with a brush dipped in warm water.  
  • Ultrasonic Cleaners may be used on a medium setting.  
  • Steam Cleaners may also be used <140 degrees Fahrenheit while holding the piece 5-6” away from nozzle.  
  • Cotton or microfiber cloths may be used to clean your Pesavento product. Do not use silver or specialty cleaning cloths as these may contain substances that erode the gold finishes.

Warranty:

  • 1 year Limited Warranty
  • Should any manufacturing fault appear on your Marco Dal Maso product within twelve months of purchase, please contact us immediately with proof of   purchase. Depending on the damage, we will attempt to repair it or replace it for you.
  • Please contact our Customer Service team with any normal “wear and tear” issues. We will be pleased to provide you with a quote for repair where possible.  Please note repairs may take up to 12 weeks.

Product Care:

  • Cotton or microfiber cloths may be used to clean your Marco Dal Maso products. Do not use silver or specialty cleaning cloths as these may contain substances that erode the gold finishes.
  • Water and natural soaps may be used on Silver products.
  •  Avoid any solutions including chlorine as this may permanently damage the surface of the piece. Please apply perfume or cologne prior to putting on your jewelry.  
  • Leather pieces should be stored away from direct sunlight as this will prevent color fading. If the leather pieces get wet, blot with an absorbent cloth then reshape to dry in a cool, dark place.

Warranty:

  • 2 year Limited Warranty
  • Tatiana Fabergé SA guarantees that all products are free from manufacturing and material defects for two years provided pieces are cared for and worn with  normal “wear and tear”.
  • Should any manufacturing fault appear on your Tatiana Fabergé SA product within twenty four months of purchase, please contact us immediately with proof             of purchase. Depending on the damage, we will attempt to repair it or replace it for you.
  • Please contact our Customer Service team with any normal “wear and tear” issues. We will be pleased to provide you with a quote for repair where possible.
  • Please note repairs may take up to 10 weeks.

Product Care:

  • Gently wipe the product with a damp microfiber cloth.
  • Do not use silver or specialty cleaning cloths on your Tsars Collection pieces as they contain chemical substances that could ruin the enamels and gilded products.

Warranty:

  •  1 year Limited Warranty
  • Should any manufacturing fault appear on your Alessandra Donà product within twelve months of purchase, please contact us immediately with proof of purchase. Depending on the damage, we will attempt to repair it or replace it for you.

Product Care:

Pearls that are carefully looked after can last for hundreds of years. Here are some tips on how to care for your pearls correctly:

  •  Drying and Cracking: As pearls originate from calcium carbonate, they are sensitive to atmospheric agents. Pearls may dry out or crack in intense heat.
  •  Impairments: It is essential to avoid direct contact with chemicals of any kind including chlorine, deodorants, sweats, and acids. This also includes fragrances.  A pearl necklace should always be worn after applying perfume of any kind.
  • Cleaning & Keeping Pearls: Pearl jewelry needs to be cleaned regularly using a soft, slightly moistened cloth. Each pearl should be cleaned individually and thoroughly. Store your pearl jewelry in its own case or wrap it in a soft cloth to prevent contact with other gems.